Union health minister Harsh Vardhan on Tuesday launched the COVID India Seva platform aimed at providing real time solutions to COVID-19 related queries from the public.
People can get their queries answered quite swiftly by tweeting to @CovidIndiaSeva .
Commenting on the announcement of the Seva, Harsh Vardhan said, “Over time, Twitter has proved to be an essential service for both the government and citizens to interact and exchange information, especially in times of need.”
“As #IndiaFightsCorona with social distancing, we are happy to make a concerted online effort by adopting the Twitter Seva solution,” he added.
The health minister said that the COVID India Seva platform is powered by a team of experts who are trained and equipped to treat and respond to each query uniquely, and at scale.
This will enable the government in establishing a direct channel with Indian citizens, connecting with them in real-time to provide authoritative health and public information, the minister added.
@CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution, the health ministry said in a statement.
The dedicated account will be accessible to people be it local or national in their scope.
Whether it is for latest updates on measures taken by the Government, learning about access to healthcare services or seeking guidance for someone who perhaps has symptoms but is unsure about where to turn to for help, @CovidIndiaSeva will empower public to reach out to the authorities, the health ministry added.
The conversations are transparent are intended to help a large number of people with common queries.
Users must note that it is only for broader queries and does not require the public to share personal contact details or health record details.